Frequently Asked Questions
Everything you need to know about our natural jojoba skincare.
What makes your jojoba oil different from others?
We grow our own signature Wadi-Wadi Jojoba, which is carbon neutral and clinically proven to contain high levels of Omega 6 and 9, as well as Vitamin E, ensuring the highest quality skin-compatible oil.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international shipping can take up to 10-15 business days depending on the destination.
Is your skincare suitable for sensitive skin?
Yes, our jojoba is 100% natural, hypoallergenic, and shares the same molecular structure as the natural wax esters found in healthy human skin, making it ideal for even the most sensitive skin types.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are unsatisfied with your purchase for any reason, please contact our support team to initiate a return or exchange.
Are your products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all of our products are 100% vegan, and we never test on animals.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.